Data Protection & Privacy Policies

Data protection and privacy

Please find below our privacy policy, which shall be deemed to be incorporated into our Terms and Conditions.


We are Orange Tree Events Ltd  and our registered address is 47 Beech Hill Rd, Ascot, SL5 0BJ.


We take the privacy of its customer’s data very seriously.


Please read the following policy to understand how we will treat your personal data when you use our site. 



‘Personal Data’ - any information that relates to an identified or identifiable living individual e.g. e-mail address or phone Number.


‘Processing’ - any operation or set of operations performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


‘Controller’ - determines the purposes and means of processing personal data.


‘Processor’ - is responsible for processing personal data on behalf of a controller.


Consent’ - any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.


‘Data Subject’ - any person whose personal data is being collected, held or processed.


‘Personal Data Breach’ - a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised. Disclosure of, or access to, personal data transmitted, stored or otherwise processed


OTE ’ refers to Orange Tree Events Ltd.


When do we collect data?


We can collect data on you from a variety of different sources these include:

  1. When you purchase services from the site or over the phone

  2. When you become a subscriber

  3. When you speak to our customer services personnel

  4. Personal Data Collected Automatically from the use by you of the Sites. 

  5. Where we need to comply with a legal or regulatory obligation.


In any of the above cases, the data we collect could be personal data. This Personal data includes name, email address and phone number. Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.


What do we do with your personal information?

When you place an order with us we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect. This information may include but is not limited to, details such as your name, your address and your credit card details. Card details are not held on any OTE computer. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is, of course, subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.


OTE retains and uses your personal information to provide you with the best experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.


We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.


We will ensure that your personal information is kept confidential and secure, and that the appropriate technical and organisational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing, are implemented.


We will process your personal information for the purposes listed above given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.



In the UK we operate and are registered in accordance with applicable data prOTE ction legislation.



By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by OTE in the manner set out in this Privacy Policy. Some information and e-mails sent to OTE may be used as testimonials but no e-mail address or contact details will be displayed.


Opt-Out Policy

OTE e-mails to customers have the option to opt-out of receiving further information from us.

We also monitor our marketing emails to ensure they are sent to relevant consumers. We remove email address from our database periodically if we find the consumer no longer opens or clicks through the email, this is in addition to the standard unsubscribe option in all our emails.


Data Subject Request

Under the rules of GDPR data subjects have specific rights to their personal data; these rights include obtaining copies of it, requesting changes to it, restricting the processing of it, deleting it, or receiving it in an electronic format so it can be moved to another controller. To receive this OTE must receive a formal request by either email or postal letter. This will be acted on within one month of receipt.


Change /Modify Details

If you need to modify or change your personal details please contact us as soon as possible.


Data retention

We retain the personal information we collect from you for as long as necessary to fulfil the purposes we collected it for; including providing you with the service you have requested, improving customer experience, complying with tax regulations and any applicable legal, accounting, audit or reporting requirements.

If you have made an enquiry or agreed to receive marketing communications, we retain your data for up to two years unless you have made a booking with us. 

If you have made a booking with us, we have to retain your basic personal data and any information related to your travel for six years - counting from the return day of your latest event - in order to comply with tax regulations and with the obligations imposed upon us by our contract with our insurers. This period also enables us to address and resolve disputes with any parties.


Right to erasure

In some circumstances you can ask us to erase your data. If you contact us to request the erasure of your personal data, we will comply with your request insofar as we are able. NOTE , however, that this right is not absolute and only applies in certain circumstances. For the above-mentioned reasons, we may not always be able to comply with your request, in which case we will notify you and explain why we are not able to.

If we are processing information about you purely for marketing purposes, we are always happy to erase it from our e-mailing list.

In cases where you have enquired or made a booking with us, and you request the erasure of your personal data, we will make sure your account is closed and your data is not being processed anymore. We will actively review the information we hold and when we have no ongoing legal, business or customer need to retain your personal data anymore, we will delete it or if this is not possible (for example, because your personal information has been stored in backup archives), we then will securely store your personal information and isolate it from any further processing until erasure is possible.



If you have any questions or concerns about the information we hold about you, you can also contact by emailing


Other Miscellaneous Section


Please nOTE  that in using the Channels you agree to be bound by the following obligations:


You accept financial responsibility for all transactions made under your name or account.

In order to make a purchase, you must be over 18 years old and have the legal capacity to make the transaction.


You must make sure that all the information you provide to us is true and accurate.

  1. Our site may contain links to other third party websites over which OTE has no control. OTE cannot, therefore, have any responsibility in relation to the accuracy, completeness or quality of the information contained on those websites.

  2. The copyright and the propriety rights on the website and other Channels and all content are owned by OTE or its third party licensors and in this respect OTE reserves all rights.

  3. OTE uses secure technology to safeguard information including personal information and financial transactions. 

  4. OTE reserve the right to change or update its these terms and conditions relating to the use of the Channels from time to time. We will inform you on the relevant Channel when we have updated the terms. Please nOTE  that you will be unable to make a purchase from any Channel unless you have confirmed that you have read and understood the most recent version of the terms.

  5. This user agreement is between you and OTE and is governed by the laws of England and Wales.


Created 12th Feb 2017, Updated 19th Dec 2020